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The Therapist Application Software PROVIDING CONTROL OVER CLIENT TREATMENT RECORDS & CASE STUDIES |
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Answers to the most frequently asked questions.
Why is there a slight delay when selecting a process for the first time?The system will load a process in to your computer memory when it's first requested and not before, this action will sometimes result in a slight delay in the display of information on your computer screen. A delay can also occur when a large amount of information is being processed, this is most noticeable when requesting reports for the first time. I am having problems installing the Therapist software application?
Another common problem relates to previously installed versions of the software. It is always advisable to uninstall all existing versions of the software before attempting to install a new version or upgrades. Noting that once the application has been uninstalled not all files will have been removed from the folders and subfolders. This is normal as the application de-installation process is designed not to remove any application generated information. These remaining files will be used by any new or upgraded software that you subsequently install. If you have extracted / unzipped the folder and uninstalled any previous versions of our software and you are still having installation problems, please contact us, providing as much information as possible about the error(s) being experienced. Why doesn't my date range change having changed the financial year end?
What are the system requirements?System Requirements To run the system on your computer ensure that it meets the following minimum requirements
Windows Operating System The Therapist application has been written and optimised for the Windows 7 operating system. If the system is to run on the Windows XP operating system and or a 64bit processor, it may require a number of additional windows component which will be installed automatically during the install process if they are not already present. Documentation Documentation is available in PDF format. which requires Adobe Reader which can be downloaded from www.adobe.com/uk/products/reader.html What is the default user name and password?The Default User ID is Administrator and the default Password is password noting that they are both case sensitive Can you recommend a training establishment as I'm thinking about training?Though we are not in a position to recommend any particular training establishment we have complied a list of reputable colleges and training establishments along with their contact information and suggest you contact them directly. Why am I able to delete some entries and not others, a client for example?In the case of the client, the system is holding linked historic information and deleting the client details would result in the loss of all the information associated with that client. The system archive process will, however, eventually remove any deactivated control information from the system. (Client, Treatments, Products etc.) My Question is not here how do I get an answer?The quickest way to get answers to a question is to email use at info@tzaka.co.uk |
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