 |
|
|
|
Answers to the most frequently asked questions.
Why am I unable to rename some of the existing therapy names?
I am a student, is their a student discount?There are a number of student discounts available, from Tzaka Holistic and through participating colleges or training establishments. It is recommended that you ask your tutor if your college or training establishment participate before purchasing an Activation Key from Tzaka Holistic directly, as college discounts can be greater. Why is there a slight delay when selecting a process for the first time?The system will load a process in to your computer memory when it's first requested and not before, this action will sometimes result in a slight delay in the display of information on your computer screen. A delay can also occur when a large amount of information is being processed, this is most noticeable when requesting reports. In my downloaded files there is a file "dotnetfx". Do I need to do anything with it?It is a Microsoft NET Frameworks program that needs to be present on your computer. Don’t remove it! I am having problems installing the software files.
Another common problem relates to previously installed versions of the software. It is always advisable to uninstall all existing versions of the CRM software before attempting to install a new version or upgrades. Noting that once the application has been uninstalled not all files will have been removed from the C:\Tzaka\CRMaster subdirectory. This is normal as the application de-installation process is designed not to remove any application generated information. These remaining files will be used by any new or upgraded software that you subsequently install. If you have extracted / unzipped the folder and uninstalled any previous versions of our software and you are still having installation problems, please use the Service Request page to contact us, providing as much information as possible about the error(s) being experienced. Why doesn't my date range change having changed the financial year end?
What are the system requirements?System Requirements To run the Client Record Master System on your computer ensure that it meets the following minimum requirements
Windows Operating System The Tzaka Holistic system has been written and optimised for the Windows Vista operating system. If the CRM system is to run on the Windows XP operating system, it requires an additional windows component (NET Frameworks). This component is installed automatically at the start of the CRM install process if it is not already present. Documentation Documentation is available for download in PDF format. Download any free PDF reader from the web such as Adobe Reader. I have installed the software what do I do next?Refer to your getting started manual it is in PDF format and can be located by going to the help dropdown on the main menu. Alternatively you can review the key points by following this link to Getting Started here on this website. What is the default user name and password?The Default User ID is Administrator and the default Password is password noting that they are both case sensitive Can you recommend a training establishment as I'm thinking about training?Though we are not in a position to recommend any particular training establishment we have complied a list of reputable colleges and training establishments along with their contact information and suggest you contact them directly. Why am I able to delete some entries and not others, a client for example?In the case of the client, the system is holding linked historic information and deleting the client details would result in the loss of all the information associated with that client. The system archive process will, however, eventually remove any deactivated control information from the system. (Client, Treatments, Products etc.) My Question is not here how do I get an answer?The quickest way to get answers to a question is to leave a Service Request |
|
Questions or problems regarding this web site
should be directed to webmaster@tzaka.co.uk |